Refunds & Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If your product is unused and in the original packaging, you are still within the 30-day purchase period, and the product meets the conditions below, we will gladly give you your money back!

To start a return, we ask you to first contact us at [e-mailadres is verwijderd].

If your return is accepted, we will send you a return label and instructions on how and where to send your package.

Refunds We will let you know if the refund has been approved. If approved, you will automatically receive your money back via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at [e-mailadres is verwijderd]

Damage and Problems Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can assess and resolve the issue.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period Notwithstanding the foregoing, if the item is shipped to the European Union, you have the right to cancel or return your order within 14 days of purchase, for any reason and without justification. As mentioned above, your item must be in the same condition as you received it, unworn or unused, with labels and in the original packaging, unopened. You will also need the receipt or purchase order.

Items not eligible for full refund Free/promotional items are not eligible for a refund.

Contact Information

  • Company Name: Romeo E-Commerce
  • Chamber of Commerce Number: 73680273
  • VAT Number: NL002432099B08
  • Email:
  • Phone: +31614717413
  • Address: Daalwijkdreef 47, Amsterdam, 1103 AD, North Holland, Netherlands. (NO visit or return address, any return to this address will not be able to receive a refund) We will try to answer your email within 24 hours.
  • Monday to Friday: 9:00 - 18:00
  • Saturday and Sunday: 10:00 - 12:00